Security, Privacy & Shipping
Security:
We take precautions to protect your information. When you submit sensitive information via the Web site, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
Privacy:
Your Privacy is very important to us. Be assured when requesting product information, or making product purchases from Health Quests Labs that we do not share, sell, trade, or otherwise disclose any of our customer information at any time. Our customer database will not be sold to mailing lists or bulk e-mail companies. The information you provide to us for your health product purchases will be maintained in the strictest confidentiality at all time.
Shipping:
We ship almost entirely via United States Postal Service (USPS). International orders are shipped primarily by USPS as well. International customers are encouraged to place and order. We will not charge your credit card until we have shipped your order. Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. We use recycled boxes and packing materials for mail orders.
Your order is sent in a standard shipping box with no indication what-so-ever as to what is contained inside. And simply is return addressed with our mailing address only for your PRIVACY! Delivery time on all USA & Canadian orders is approximately 2-15 business days via USPS Priority Mail or by USPS International Air Mail. International customers (Customers outside of USA & Canada) please allow 1-3 weeks for delivery via USPS International Air Mail.
Here’s the bottom line: If you do not see results in 180 days (6 Months), simply send the product back to us for a full refund! It’s as simple as that. You have nothing to lose, yet so much to GAIN! How can we offer a guarantee like this? Because we have faith in the quality and class of our products, and want you, the customer, to feel secure in your purchase, thus we offer a 180 day money back guarantee on all purchases, beginning on the date of purchase. Any unopened product may be returned within this 180 day period. (To read more about the guarantee CLICK HERE!)
